Okta says "Unable to login" so that I can access DATIM
Accessing DATIM through Okta account may give you an error based on the following 3 issues:
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- ISSUE = LOCKED: You're Okta account (state.okta.com) will lock you out if you try to login and fail too many times in a row.
- ISSUE = SUSPENDED: I have not logged in to Okta or DATIM in over 60 days (but not 90 days) and I think my email address (account) is suspended.
- ISSUE = DEACTIVATED: Okta Account Deactivated because you may not have accessed Okta or DATIM in over 90 days.
Possible Troubleshooting Solutions:
Step 1: Try to re-enable your "locked" Okta account by going to https://state.okta.com/signin/unlock
Additional Resource/Reference for How to Unlock your Okta Account: https://ghsddatasystems.zendesk.com/hc/en-us/articles/26237102049044-How-to-Unlock-Your-Okta-Account-After-Too-Many-Failed-Login-Attempts
Step 2: If you try the step above, and it does not work, or have not received an email from Okta, please submit a ticket to our Support Team.
Additional Suspension or Deactivation Guidance reference can be found here: https://ghsddatasystems.zendesk.com/hc/en-us/articles/26237515277972-How-to-Reactivate-Okta-after-Deactivation-or-Deletion
How to reset my Okta Password
In order to reset your Okta password please click on this direct link, https://state.okta.com/signin/forgot-password, and follow the steps provided.
There is also detailed guidance on how to reset your password through the Okta login page here: https://ghsddatasystems.zendesk.com/hc/en-us/articles/28116275843092-Okta-Help-Forgot-Password
Reset the Okta Verify Multifactor Authentication Tool or Mobile App to get a 6 digit code
I am having issues getting the 6 digit code to appear on my phone or mobile device.
This issue requires support team assistance, please submit a ticket.
How to set up Okta Verify on my phone
"Okta Verify" is the mobile phone application used to log in to your Okta account (state.okta.com).
1. Be sure you have downloaded the “Okta Verify” app (iOS link, Android link)
There is a step-by-step guidance page at the following link to set this up for accessing DATIM: https://ghsddatasystems.zendesk.com/hc/en-us/articles/21448738570388-How-to-Enroll-and-Use-Okta-Verify-Non-Enterprise-Users-non-state-gov
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