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I'm having DATIM access and other issues. What should I do?

Juthe Dana -

Clearing your browser cache is a best practice when working with DATIM to diagnose DATIM system access issues.  To begin, proceed to the DATIM landing page and sign in with your user credentials:

1. At the top right of the page, you will see an icon with nine dots.  Click this icon, and a dropdown screen with available apps will display.  Click the “Browser Cache Cleaner” app with the broom icon:

This is a screenshot of the Apps Menu in the DATIM Landing Page.

 

2. From the following screen, click the “Select All” button to select all available options (the boxes will all be checked once clicked):

This is a screenshot of the browser cache cleaner. Four Local Storage items are selected for deletion when the "Select all" button is clicked.

 

3.  Select “Clear all selected items.”

This is a screenshot of the clear browser cache screen with the "Clear all selected items" button selected

 

4. After the screen refreshes, you will see that all selected items have cleared from your cache:

This is a screenshot of the clear browser cache cleaner with the local storage category now empty

Prefer clearing your cache through your browser?  Follow these steps!

 

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